Monday, September 1, 2008
I paid...and got zero reply?!
I'm going on a rant for a second. This is directed at one review site in particular. No, not because I ended up with a bad review. In fact, I've gotten all GOOD reviews from this company. I've no complaints towards the reviewers or the reviews.
I'm complaining about the fact that I paid for an ad, for two months, and I got no response. No thank you. No emails letting me know when it would go up. I've since emailed and asked, still no response. This isn't the first time this has happened to me. It's not as if this was an email glitch. This same company has done this to me before. It's beyond frustrating.
I caught myself practically begging them to put up my ad, or at least reply to my email. I'm so tired of begging! I paid, the least you can do is respond. Even to let me know it'll be a few weeks before the ad goes live. I would appreciate knowing if you even got my payment! I'd appreciate a little customer service here! Why is that a lot to ask? And just to clear up any confusion this is the ONLY site that has ever done this to me. Most review sites reply right away when you give them money for an ad. Most review sites say thank you! Most review sites will let you know when the ad will go live! However, this site feels they're above that I guess. I'll never understand it, and I won't be placing ads on their site again, never. This is the last time I deal with them.
In the past I wanted to give them some slack. Maybe they're a family run company and they only have one or two people to handle things. That's understandable. But, when I send not one, but three emails and get zero response, I'm wasting my time and my money. They are NOT the only site that offers advertising to authors. The others are nicer to me. They're more prompt. And I don't have to beg!
I'm not going to say names here, because I AM an author and that would be like asking for trouble. But, I will give praise to the sites I enjoy working with. Sites who treat me with the same respect that I treat them.
The Romance Studio--this site is wonderfully run
Wild On Books--prompt and the reviews are always well put together
Dark Angel Reviews--wonderful reviewers who know their stuff
Fallen Angel Reviews--their prices are great, reviews are always quotable. When they misspelled my hero's name and I pointed it out, they fixed it and thanked me for letting them know! I love a company like that, don't you?
Joyfully Reviewed--another well run site with well written reviews
Two Lips Reviews--ditto above, well run with beautifully crafted reviews
Coffee Time Romance--prompt, easy to submit reviews.
Enchanting Reviews--a friendly bunch to work with here
Romance at Heart--another friendly bunch
Just Erotic Romance Reviews--I've had very good dealings with them and they sure seem to know erotic romance!
Romance Reviews Today--not sure if they offer advertising, but I've always been pleased with their reviews/reviewers
Night Owl Romance--one of the best places to have a chat, if you ask me. Easy to work with and lots of participation during chats!
Manic Readers--Most of you know I'm a part of this site, so none of my books will ever be reviewed here, nor can I truly be unbiased, clearly. However, I can say our tech guy is prompt and fixes problems right away, and the person who handles the advertsing end will never ever make you beg!
A few places that makes it easy to advertise:
All Romance Ebooks--always a pleasure to work with these folks
Erotic Romance Writers--a great place to advertise and not at all pricey. I've never had a book reviewed here, so I can't say to that end of things
Okay, that's my experience. If you have or know of a site that I forgot to mention, please speak up! I'm just shouting out the ones I've worked with over the last year.
Magically appeared by Anne Rainey at 1:00 PM