Monday, July 6, 2009
customer service...and I'll take that to go!
There seems to be a serious lack of customer service these days. Anyone notice that? Esp. at fast food restaurants. Okay, the very term 'fast food' should be your first clue that they are NOT going to be super friendly. But, when did we start sacrificing common courtesy? Do you really have to pay extra to get a smile with that hamburger??
The other day we were at Wendi's. The one we always go to used to have good service. They almost always got the order right and they smiled when they handed it out the window to you. The girls and I used to get a chuckle out of the sweet lady who always called me ‘sugar’. She’s not there anymore though. In fact, the guy who is there most days pretty much throws the bag at you. Another time we went there, I was half way down the road before I realized they had one of our meals wrong. Isn't that THE most frustrating? You either wait at the window while you check your order, thus pissing the people off behind you, or you end up screwed because they gave you grilled chicken instead of crispy on your salad. Complain to the manager? Sure if you want them to spit in your food the next time you pull through the drive-thru.
Then Sonic opened up down the road. Each time we've been there the service has been excellent. The order has been correct and our food delicious. It's still fast food. I spend about the same amount there as I used to at Wendi's. So where am I going to go for a burger next time I'm in town, clearly not Wendi's. It's sad that so many restaurants are focusing on quantity as opposed to quality.
Should lower prices mean crappy attitudes?
Don't get me wrong, I worked in the service industry for years. I realize it's not easy to LOVE your job. To be sweet and courteous to all the customers all the time. But I do remember the morning meetings where the boss drilled it into us that a happy customer means more sales and more sales means we get to keep our jobs for another day!
Doesn't anyone take pride in their work anymore? Is that so archaic?